Katie heads our Patient Care Department. When you book your surgery or treatment, you will be assigned your own dedicated Patient Care Co-ordinator. It will be Katie who will be your point of contact for all arrangements on your run up to surgery. They will organise everything efficiently and ensure that everything is in place for you. After your procedure, she will arrange your follow up appointments for you with your Surgeon or Doctor and help with any questions you may have. Our Patient care department is open Monday to Friday 10 am to 6.30pm.
Our General Manager is Toni. Toni manages our central office and looks after all operational matters. She helps to plan our consultation and operating schedules and takes responsibility for service delivery to Patients.
We have a highly trained and knowledgeable Patient information team headed by our experienced advisors. They provide broad information about procedures to Patients, and they can help with prices, finance and arrange consultations at our network of centres. This department is open Monday to Friday 8 am to 6.30pm. And members of our patient information team have featured in documentaries about male surgery, including the BBC and channel five.
Stephen is our lead Patient Co-ordinator. Steve meets Patients at our local clinics and provides more in-depth information regarding our wide range of male surgery procedures. He acts as a direct point of contact for Patients undergoing both surgical and non-surgical procedures.
Every Patient is given their own Patient Co-ordinator as a dedicated staff contact throughout.
Our finance department is headed by Samantha and supported by Zoe. They can help with all matters financial regarding your procedure. They will ensure that your fees are paid on time so that your procedure can go ahead. Our finance department is open Monday to Friday 9 am to 6.30pm.
We are constantly updating our website to ensure that we always have the latest information available to Patients. Our marketing department also speak to Patients who wish to participate in our media, articles and TV work. If you are interested in talking about similar opportunities, please call between 9 am and 5.30pm Monday to Friday.